Macys.com Update

 

For those of you who read my last blog on the frustration I experienced with macys.com, here is the resolution:Success

 I was contacted by macys.com, again offered apologies, and was told that for my inconvenience, I was being sent a Macy’s gift card for $100!  They now have a fully satisfied customer but I will not shop via their website again!

4 Comments

  1. petertripper

    That is amazing!

    • Not so amazing; getting to the right person (manager of the store) and having him be the right kind of leader (attentive and action-oriented) was lucky. But I’ve always said that you have to get to someone who has the power to activate a change.

  2. Madeline T

    Very impressive!  M

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